Models and process of analyzing business environment and design of strategic marketing in different contexts: Comparing and contrasting tools to under.

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Models and process of analyzing business environment and design of strategic marketing in different contexts: Comparing and contrasting tools to under


Understanding the Models and Process of Analyzing Business Environment and Design of Strategic Marketing


PESTLE Analysis: A Comprehensive Tool for Assessing External Factors


A PESTLE analysis considers the Political, Economic, Sociocultural, Technological, Legal, and Environmental factors impacting a business. By examining these factors, organizations can identify potential opportunities, threats, and trends that may affect their strategic marketing plans.


For instance, consider a global automobile manufacturer considering expansion into a new country. They need to assess the political stability, economic climate, local customs, technological infrastructure, legal restrictions, and environmental regulations before planning their marketing strategy. A PESTLE analysis helps them identify any potential risks or opportunities in these areas and adapt their marketing approach accordingly.


SWOT Analysis: A Comprehensive Tool for Assessing Internal and External Factors


A SWOT analysis identifies an organization's internal Strengths and Weaknesses, as well as external Opportunities and Threats. This tool helps organizations understand their competitive advantage and devise strategic marketing initiatives based on their unique capabilities.


For example, a small tech startup might have a highly skilled and innovative team (Strength) but limited resources (Weakness) compared to established competitors. By identifying new market niches or opportunities for collaboration (Opportunities), they can overcome their weaknesses and leverage their strengths to achieve success in the market.


Porter's Five Forces: Evaluating Industry Competitiveness


Porter's Five Forces is a framework that helps organizations analyze the competitive forces within their industry. The model considers five factors: competitive rivalry, the threat of new entrants, the bargaining power of suppliers, the bargaining power of customers, and the threat of substitute products or services.


Imagine a new coffee shop startup looking to enter a highly competitive market. By analyzing the industry using Porter's Five Forces, they can identify the level of competition, whether there is room for new entrants, and how powerful suppliers and customers are. This analysis helps them develop a strategic marketing plan to differentiate themselves from competitors and appeal to their target audience.

Analyzing Business Environment and Strategic Marketing in Different Contexts

In different contexts, organizations must adapt their approach to analyzing the business environment and designing strategic marketing plans.


For example, a B2B software company may prioritize technological innovation and focus on targeting industries with high growth potential. In contrast, a B2C retail brand might emphasize the social and cultural aspects of their target market and base their marketing strategy on consumer preferences and trends.

In both cases, it's essential to use tools like PESTLE, SWOT, and Porter's Five Forces to understand the unique factors influencing the business environment and adapt marketing strategies accordingly.


Real-world Example: Apple Inc.


Apple Inc. is an excellent example of a company that has successfully utilized various tools to analyze the business environment and design strategic marketing initiatives. Apple has consistently focused on innovation and customer experience, which has helped them maintain a strong competitive advantage in the technology industry.


By carrying out a PESTLE analysis, Apple identified shifting consumer preferences and trends towards eco-friendly products. As a result, they introduced initiatives such as using renewable energy in their stores and manufacturing processes and offering a recycling program for their devices. This approach has helped Apple maintain a positive brand image and cater to the changing needs of their target market.


In conclusion, understanding and analyzing the business environment is crucial for designing effective strategic marketing plans. By using tools such as PESTLE, SWOT, and Porter's Five Forces, organizations can identify opportunities and threats in various contexts, allowing them to develop targeted marketing strategies that align with their unique strengths and capabilities.


Identify the external and internal factors that affect the business environment.


Identifying External Factors Affecting the Business Environment 🌐


When assessing the business environment, it's essential to recognize external factors, as they can have a significant influence on a company's success. These factors can vary across different industries and contexts. Some key external factors you should consider are:


📈 Economic Conditions: The overall health of the economy plays a vital role in the success of businesses. For example, during the 2008 financial crisis, many companies struggled to survive due to a lack of consumer spending and reduced investments.


In 2008, Lehman Brothers, a prominent investment bank, filed for bankruptcy because of the global financial crisis. The economic downturn considerably affected the business environment.


🏛️ Political Factors: Government policies, regulations, and political stability can all impact a business. For instance, changes in tax laws or regulations can impact a company's profits and operations.


In 2019, Huawei, a Chinese telecom company, faced challenges when the U.S. government placed it on the "Entity List," restricting U.S. companies from doing business with Huawei. This political decision significantly impacted Huawei's business environment.


🌍 Socio-cultural Factors: The values, beliefs, and preferences of consumers in a particular region or country can influence the success of a business. Companies must understand and adapt to the socio-cultural factors of their target markets.


IKEA, a Swedish furniture retailer, had to adapt its product offerings and marketing strategies in different countries to cater to local tastes and cultural preferences, ensuring its success in various markets.


🌱 Environmental Factors: Environmental concerns, such as climate change and pollution, can affect business operations and consumer preferences. Companies that implement sustainable practices could gain a competitive advantage.


Tesla, an electric vehicle manufacturer, has experienced substantial growth due to increasing concerns about climate change and the shift towards environmentally friendly transportation options.


🔁 Technological Factors: Technological advancements and innovation can create new opportunities and challenges for businesses. Companies must stay up-to-date with the latest technology trends to remain competitive.


Kodak, a photography company, struggled to adapt to the digital photography revolution, leading to its eventual bankruptcy in 2012. The company failed to recognize the impact of technological advancements on its business environment.


Identifying Internal Factors Affecting the Business Environment 💼


Internal factors refer to the elements within a company that can impact its performance and decision-making. These include:


💪 Organizational Structure: A company's structure and hierarchy can affect its efficiency and ability to adapt to changes in the business environment. A flexible and adaptable organizational structure is more likely to succeed in the face of external challenges.


In the early 2000s, IBM underwent a significant organizational transformation, shifting from a hardware-focused company to a service-oriented organization. This change in structure allowed IBM to remain competitive in the rapidly evolving tech industry.


🧠 Human Resources: The skills, expertise, and motivation of a company's employees can significantly impact its success. Businesses need to attract, retain, and develop talent to maintain a competitive edge in their industry.


Google is known for its strong company culture, attractive employee benefits, and focus on innovation. This approach to human resources has enabled Google to attract top talent and maintain its position as a leading technology company.


💵 Financial Resources: The availability and management of financial resources can affect a company's ability to invest in growth opportunities, respond to market changes, and weather economic downturns.


During the 2008 financial crisis, Apple had a strong cash reserve, allowing the company to continue investing in research and development, while competitors struggled with reduced budgets. This financial stability contributed to Apple's continued success and growth.

🚀 Innovation and R&D: A company's ability to innovate and develop new products or services can help it stay ahead of the competition and respond to changes in the business environment.


Amazon's ongoing investment in research and development has allowed the company to diversify its product offerings, enter new markets, and become a global e-commerce leader.


🤝 Relationships and Partnerships: Establishing strategic partnerships and alliances can help businesses gain access to new markets, resources, and knowledge, enhancing their competitiveness in the business environment.


In 2014, Spotify, a music streaming platform, partnered with Uber, a ride-hailing service, to allow passengers to control the music in their rides. This partnership provided Spotify with exposure to new potential customers and improved the user experience for both platforms.


By understanding and analyzing these external and internal factors, you can design a strategic marketing plan to address the unique challenges and opportunities presented in different business contexts. This approach will enable your company to adapt and thrive in a constantly evolving business environment.


Compare and contrast different tools for analyzing the external and internal environment.


Evaluating External and Internal Environments 🌐🏠


When analyzing a business environment, it is crucial to consider both external and internal factors that affect the organization. Various tools and models can be employed to help compare and contrast these factors. In this guide, we will look at some of the most popular tools used for analyzing the external and internal environments, including PESTLE, Porter's Five Forces, SWOT Analysis, and the VRIO Framework. We will provide examples and real-life stories to illustrate the use and importance of these tools.


PESTLE Analysis: External Macro Environment 🌍


PESTLE Analysis is a useful tool for examining the external macro-environment in which an organization operates. This analysis focuses on the following factors:

  • Political

  • Economic

  • Social

  • Technological

  • Legal

  • Environmental


For example, the rise in global concern for environmental sustainability has led businesses to adapt their strategies by incorporating eco-friendly practices in their operations. Companies like Patagonia have successfully positioned themselves as environmentally responsible, leading to increased customer loyalty and a positive brand image.


Porter's Five Forces: External Industry Environment 🏭💪


Porter's Five Forces is a widely recognized tool used to analyze the industry environment and determine an organization's competitive position. These forces are:


  1. Competitive Rivalry: The competition level between existing firms in the industry.

  2. Bargaining Power of Suppliers: The power suppliers have over a company.

  3. Bargaining Power of Buyers: The power customers have over a company.

  4. Threat of New Entrants: The ease with which new competitors can enter the market.

  5. Threat of Substitute Products: The extent to which alternative products can replace current offerings.


For example, the rise of streaming services like Netflix and Hulu has significantly disrupted the traditional cable TV industry. These new entrants have increased competitive rivalry, while simultaneously decreasing the bargaining power of traditional media providers.


SWOT Analysis: Internal Strengths and Weaknesses, External Opportunities and Threats 💪🚫✨🚧


SWOT Analysis is a versatile tool that assesses a company's internal strengths and weaknesses, as well as external opportunities and threats. This model is helpful in identifying areas where a company can capitalize on its strengths or improve its weaknesses to take advantage of opportunities or minimize external threats.


For instance, Apple has used its strong brand reputation and innovative products to dominate the smartphone market. However, the company also faces weaknesses like high prices and limited product variety, which may limit its growth in emerging markets.


VRIO Framework: Internal Resources and Capabilities 🏢🔑


VRIO Framework is a model used to assess a company's internal resources and capabilities and determine their potential to create a sustainable competitive advantage. The acronym VRIO stands for:


  • Value: Does the resource provide value to the company?

  • Rarity: Is the resource rare and difficult for competitors to acquire or duplicate?

  • Imitability: Is the resource difficult to imitate or replicate?

  • Organization: Can the company effectively organize and utilize the resource?


A great example of the VRIO framework in action is Tesla's use of its electric vehicle technology. As an industry leader in electric vehicles, Tesla has a rare and valuable resource that is difficult for competitors to imitate. By effectively organizing and utilizing this resource, Tesla has achieved a sustainable competitive advantage in the market.


Comparing and Contrasting Tools for Analyzing Business Environments 🛠️🔍



Each of these tools offers unique insights into different aspects of a business's internal and external environments. PESTLE and Porter's Five Forces are more focused on external factors, while SWOT Analysis and the VRIO Framework are useful for evaluating internal resources and capabilities.


When used together, these tools can provide a comprehensive understanding of a company's position in the market, helping to inform strategic marketing decisions. For example, a company can use PESTLE Analysis to identify opportunities in a growing economy and then employ the VRIO Framework to ensure it has the resources and capabilities to capitalize on these opportunities.

By incorporating these tools into your marketing strategy, you can better understand your business environment and make more informed decisions to achieve your goals.









Determine opportunities and threats in the business environment.


🌐 How to Determine Opportunities and Threats in the Business Environment


🧩 Why is Identifying Opportunities and Threats Crucial?


Having the ability to determine opportunities and threats in the business environment is essential because it helps businesses plan effectively for the future and remain competitive. The process involves analyzing various factors that could affect the company's performance, enabling management to make informed decisions and design appropriate marketing strategies.


🛠️ Tools for Identifying Opportunities and Threats


Several tools can be used to identify opportunities and threats in the business environment. Some of these include:


🔎 PESTLE Analysis: PESTLE analysis is a strategic tool that examines the Political, Economic, Social, Technological, Legal, and Environmental factors affecting a business. By understanding these factors, businesses can identify potential opportunities and threats.


📈 Porter's Five Forces: This framework is designed to analyze the competitive environment of a company. It considers the bargaining power of suppliers and customers, the threat of new entrants and substitute products, and the level of competitive rivalry in the market.


🔀 SWOT Analysis: A SWOT analysis is a simple yet effective tool that examines a company's internal strengths and weaknesses and the external opportunities and threats that it faces. This analysis allows businesses to capitalize on opportunities and minimize risks.


🧠 Steps to Determine Opportunities and Threats in the Business Environment


📚 Conduct Research

Begin by carrying out thorough research on your industry, competitors, and the general market. This can include:

  • Studying market reports and industry trends

  • Analyzing competitor strategies and offerings

  • Gathering information on customer preferences and behaviors


🔍 Perform a PESTLE Analysis

Example:

- Political: Are there any new government regulations or policies that could impact your business?

- Economic: Are there any shifts in the economy that could create new opportunities or threats?

- Social: How are changing demographics and social attitudes affecting your industry?

- Technological: Are there any new technologies disrupting your industry or offering new opportunities?

- Legal: Are there upcoming changes in laws or regulations that could either benefit or hinder your business?

- Environmental: How do changing environmental factors and sustainability concerns impact your business?


Analyze each component of the PESTLE analysis and identify how it might create new opportunities or threats for your business.


🕵️‍♂️ Use Porter's Five Forces

Apply Porter's Five Forces to evaluate the competitive landscape and potential opportunities and threats that may arise:

Example:

- Threat of new entrants: Is it easy for new competitors to enter your market, or are there high barriers to entry?

- Bargaining power of suppliers: Do suppliers have significant influence over prices and terms?

- Bargaining power of buyers: Can customers easily switch to alternative products or services?

- Threat of substitutes: Are there substitute products or services that could replace your offerings?

- Competitive rivalry: How intense is competition in your industry?


🧲 Conduct a SWOT Analysis

Using the information gathered from your research, PESTLE analysis, and Porter's Five Forces, create a SWOT analysis to identify your business's strengths, weaknesses, opportunities, and threats.


📖 Real-Life Example: Nokia's Fall from Grace

Nokia, once a dominant player in the mobile phone industry, serves as a prime example of the importance of determining opportunities and threats in the business environment. The company failed to recognize the growing threat of smartphones, especially the iPhone and Android devices. While Nokia focused on developing its Symbian OS, competitors like Apple and Samsung advanced their smartphone technology, leading to Nokia's eventual downfall.

Nokia's inability to identify the threats posed by disruptive technologies and new market entrants ultimately led to its decline. Had the company been able to determine these threats and adapt its marketing strategy to address the changing business environment, it might have remained a top player in the mobile phone industry.


By understanding the tools and steps to determine opportunities and threats in the business environment, businesses can avoid making the same mistakes as Nokia and remain competitive in their respective markets.


Evaluate the links between competitive strategic positioning and marketing tactics.


The Connection between Competitive Strategic Positioning and Marketing Tactics


The relationship between competitive strategic positioning and marketing tactics is crucial for the success of any business. Developing effective marketing tactics are vital for achieving a strong competitive position in the market. We'll discuss the vital components of this relationship, backed by examples, to help you understand the importance of this link.


🔑 Defining Competitive Strategic Positioning


Competitive strategic positioning is the process of determining and maintaining a favorable position in the market by offering unique value to customers. It involves analyzing the competitive environment, identifying the organization's strengths and weaknesses, and developing a strategy to differentiate the business from competitors.


🔑 Defining Marketing Tactics


Marketing tactics are the specific actions taken by a company to achieve its marketing objectives, such as increasing brand awareness, driving sales, and retaining customers. These tactics can include advertising, public relations, content marketing, social media, and more.


📈 Evaluating the Links between Competitive Strategic Positioning and Marketing Tactics


To evaluate the links between competitive strategic positioning and marketing tactics, we can break it down into three main components:


  1. Understanding the target market and competition

  2. Developing a unique selling proposition (USP)

  3. Aligning marketing tactics with the competitive strategy


🎯 Understanding the Target Market and Competition

Before crafting a marketing strategy, it's crucial to understand the target market and competition. This involves analyzing both the external and internal factors that affect the business. For example, examining the competitors' marketing tactics and the preferences of the target audience.

Consider Coca-Cola and Pepsi, two global giants in the beverage industry. They both compete fiercely in the market, focusing on their target audience's preferences and continuously monitoring each other's marketing tactics. If one company introduces a new promotional campaign, the other one inevitably follows suit to keep up with the competition.


💡 Developing a Unique Selling Proposition (USP)

A USP is a factor that differentiates one product or service from its competitors. It's the reason why customers should choose a particular brand over another. To develop a strong USP, marketers must analyze their target audience's needs, preferences, and pain points.

For example, Apple's USP is its innovative technology, sleek design, and seamless integration of hardware and software. This USP enables Apple to command a premium price for its products and maintain a loyal customer base, despite stiff competition from other tech giants like Samsung and Huawei.


🎯 Aligning Marketing Tactics with the Competitive Strategy

Once the competitive strategic positioning and USP are determined, the next step is to align the marketing tactics with this strategy. This involves selecting the right combination of marketing tactics to highlight the business's unique value proposition and reach the target audience effectively.

For instance, Tesla's competitive strategy involves producing electric cars that are both eco-friendly and high-performing. Its marketing tactics include promoting its vehicles through social media influencers, leveraging public relations, and creating innovative content on platforms like YouTube. These tactics effectively convey Tesla's USP to its target audience and help maintain its competitive position in the electric vehicle market.


Concluding Thoughts

Evaluating the links between competitive strategic positioning and marketing tactics is essential for developing a successful business strategy. By understanding the target market and competition, developing a USP, and aligning marketing tactics with the competitive strategy, businesses can effectively position themselves in the market and achieve long-term success.





Justify appropriate strategic marketing objectives for a specific market### Justifying Strategic Marketing Objectives 🎯


Importance of Setting Strategic Marketing Objectives


In the competitive world of business, strategic marketing objectives play a crucial role in guiding the marketing efforts of an organization. These objectives provide the business with a clear direction, focus, and measurable targets towards achieving its overall marketing goals.


For example, let's consider the case of Nike, a leading sports apparel brand. Their "Just Do It" campaign was not just a catchy slogan but a part of a larger marketing strategy aimed at increasing brand awareness and market share. The strategic objective of the campaign was to resonate with consumers and position Nike as the go-to brand for athletes and fitness enthusiasts.


Analyzing the Market Context 📊


Before justifying specific strategic marketing objectives, it's essential to analyze the market context. This includes understanding the target audience, competitors, and trends in the industry. You can use tools like SWOT analysis and PESTEL analysis to gather insights on the market.


For instance, before launching the "Just Do It" campaign, Nike would have conducted a thorough analysis of their target market, which primarily consists of athletes and fitness enthusiasts. They would have also assessed the competition (such as Adidas and Puma) and analyzed industry trends to create a campaign that stands out.


Setting SMART Objectives 🧠


To ensure the effectiveness of your marketing strategy, it's crucial to set objectives that are SMART: Specific, Measurable, Achievable, Relevant, and Time-bound.


Consider the example of Coca-Cola, which aimed to increase its market share by launching the "Share a Coke" campaign. The strategic marketing objective was specific (increase market share), measurable (using sales figures), achievable (by reaching out to a wider audience), relevant (by fostering emotional connections with customers), and time-bound (within the campaign duration).


Justifying the Objectives 📝


Now let's dive into the process of justifying strategic marketing objectives for a specific market:


Step 1: Align with Business Goals 🎯


Ensure that the marketing objectives align with the overall business goals of the organization. Building synergy between marketing and business goals helps in achieving a higher level of success and growth.

For example, if a company's business goal is to increase revenue by 20% in the next two years, the marketing objectives should contribute to this goal, such as increasing customer acquisition, improving customer retention, or expanding market share.


Step 2: Consider the Target Audience 👥


Understanding the needs, preferences, and behaviors of the target audience will help you set strategic marketing objectives that resonate with them. This ensures that your marketing efforts are relevant and effective in reaching the desired audience.

For instance, Dove's "Real Beauty" campaign was successful because its strategic marketing objective focused on promoting self-esteem and body positivity among women, which resonated with its target audience.




Step 3: Assess the Competition 🔍


Analyze the competitive landscape to identify gaps and opportunities that your marketing objectives can address. By understanding the strengths and weaknesses of your competitors, you can define objectives that differentiate your brand and help you gain a competitive edge.


Take the example of Apple, which launched the iPhone with the strategic marketing objective of revolutionizing the smartphone market. At the time, Nokia and BlackBerry were the dominant players, but Apple's innovative design and user experience helped them stand out and eventually dominate the market.


Step 4: Identify Internal Strengths 💪


Leverage your organization's internal strengths to create strategic marketing objectives that capitalize on these advantages. This could include unique product features, strong brand reputation, or a skilled marketing team.


For example, Tesla capitalized on its innovative electric vehicle technology and Elon Musk's visionary leadership to create a strategic marketing objective of dominating the electric vehicle market.


Step 5: Evaluate Feasibility and ROI 📈


Ensure that the strategic marketing objectives are feasible and offer a significant return on investment (ROI) for the organization. This implies that the expected results should outweigh the costs involved in executing the marketing strategy.

In the case of Amazon Prime, their strategic marketing objective of offering fast and free shipping to its members resulted in increased customer loyalty, repeat purchases, and higher overall customer lifetime value, thus justifying the initial investment in the program.


By following these steps and incorporating real-world examples, you can effectively justify appropriate strategic marketing objectives for your specific market and ensure that your marketing efforts are focused, relevant, and successful.


UeCapmus

UeCapmus

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Class Sessions

1- Introduction 2- Marketing Concepts and Orientations: Analyze different marketing concepts and orientations to understand their role in the success of an organization. 3- Marketing Function and Interrelation with Other Units: Evaluate the key elements of the marketing function and how they interrelate with other function. 4- Strategic Marketing Planning: Understand external and internal environmental audits for designing marketing planning and evaluate the determinants. 5- Customer Relationship Management: Evaluate the role of customer relationship management in developing an effective marketing approach. 6- The Marketing Mix and Extended Marketing Mix: New Product or Service Development, Distribution Strategy, and Pricing Strategies 🚀. 7- Introduction 8- Consumer Behavior: Understanding the psychological, sociological, structural, and cultural factors that influence buying behavior. 9- Marketing Programs: Evaluating the role of consumer behavior in developing effective marketing programs. 10- Theories and Models: Evaluating the impact of appropriate theories, concepts, and models that influence and impact consumer decision-making processes. 11- Customer Insight: Analyzing the concepts and processes of developing customer insight in different contexts, including digital contexts. 12- Consumer Experience: Analyzing the relationship between consumer behavior, consumer experience, and consumer communication. 13- Relationship Management: Developing a plan to enhance customer experience and customer relationship management. 14- Communication Strategy: Analyzing the elements of an effective consumer communications strategy, including digital media strategies to manage customer. 15- Metrics: Evaluating a range of metrics to measure the success of the communication strategy to manage customer relationships. 16- Introduction 17- Digital Marketing Integration: Understanding how digital marketing integrates with offline marketing concepts and applications. 18- Digital Strategy Development: Developing goals and objectives for digital and social media strategy. 19- Customer Relationship Building: Analyzing a digital marketing strategy for building customer relationships with the brand and organization. 20- Social Media Campaign Integration: Understanding how to develop an integrated social media campaign for a strategic relationship with customers. 21- Data Collection and Analysis: Developing an integrated approach to data collection, analysis, and extraction of insights across all channels. 22- E-commerce Business Models: Analyzing and evaluating e-commerce based business models for revenue generation. 23- Digital Communications Tools: Evaluating various digital communications tools and platforms that can be used to enhance customer experience. 24- Internal and External Environment Analysis: Analyzing how the changing dynamics of the internal and external environments influence the future direct. 25- Digital Marketing Mix: Analyzing the role of digital marketing within the extended marketing mix- 7 Ps. 26- Introduction 27- Principles of strategic marketing management: Understanding the role of strategic marketing in an organization, analyzing the processes involved, evaluation. 28- Key innovative business drivers for organizational success: Evaluating the relevance of the organization's mission and values in a dynamic environment. 29- Models and process of analyzing business environment and design of strategic marketing in different contexts: Comparing and contrasting tools to under. 30- Process of implementation of strategic marketing in different contexts: Examining the segments, targets, and brand positioning for a product or service. 31- Introduction 32- Brand concept: Understanding the definition and elements of a brand. 33- Brand management: Developing strategies to establish and maintain a brand's identity and reputation. 34- Brand equity: Understanding the value and impact of a brand on organizational success. 35- Corporate branding: Analyzing the relationship between corporate communication and individual product branding. 36- Brand personality: Analyzing the personality traits associated with a brand or organization. 37- Sustainability and CSR: Evaluating the role of corporate social responsibility and sustainability practices in branding. 38- Brand positioning: Analyzing the factors that drive brand identity and positioning. 39- Models of brand equity: Evaluating different models of brand equity and their impact on organizational success. 40- Introduction 41- Research problem analysis: Understanding how to identify and appraise research problems. 42- Research methodology: Understanding how to evaluate and design appropriate research methodologies. 43- Research proposal development: Understanding how to create a research question, literature review, and methodology. 44- Data collection: Understanding how to collect data through interviews, surveys, and questionnaires. 45- Referencing: Understanding how to properly reference sources in research projects. 46- Statistical analysis using SPSS: Understanding how to use SPSS for statistical analysis. 47- Qualitative data analysis: Understanding how to analyze qualitative data and draw conclusions from it. 48- Introduction and Background: Provide an overview of the situation, identify the organization, core business, and initial problem/opportunity. 49- Consultancy Process: Describe the process of consultancy development, including literature review, contracting with the client, research methods. 50- Literature Review: Define key concepts and theories, present models/frameworks, and critically analyze and evaluate literature. 51- Contracting with the Client: Identify client wants/needs, define consultant-client relationship, and articulate value exchange principles. 52- Research Methods: Identify and evaluate selected research methods for investigating problems/opportunity and collecting data. 53- Planning and Implementation: Demonstrate skills as a designer and implementer of an effective consulting initiative, provide evidence of ability. 54- Principal Findings and Recommendations: Critically analyze data collected from consultancy process, translate into compact and informative package. 55- Conclusion and Reflection: Provide overall conclusion to consultancy project, reflect on what was learned about consultancy, managing the consulting. 56- Understand how to apply solutions to organisational change.
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