1- Introduction 2- Organisational communication: Importance and practices for effective communication within an organization. 3- Personal communication skills: Understanding and improving interpersonal communication skills. 4- Team communication: How management can support effective communication within teams and other groups. 5- External communication: Strategies and tools for effective communication with external stakeholders. 6- Communication barriers: Identifying and addressing obstacles to effective communication. 7- Communication styles: Understanding different communication styles and their impact. 8- Communication tools: Evaluating and utilizing tools and approaches for effective communication. 9- Workplace communication improvements: Planning and implementing strategies to enhance workplace communication. 10- Introduction 11- Leadership qualities and characteristics 12- Different skills and characteristics of successful leaders. 13- Impact of different leadership styles on organizations. 14- Research on current theories, models, and principles of leadership. 15- Discrimination between leadership skills needed for different tasks and levels in organizations. 16- Usefulness evaluation of leadership theories, models, and principles. 17- Analysis of leadership skills required for specific situations. 18- Influence of an organization's objectives on choice of leadership style. 19- Evaluation of suitable leadership styles for different industries and sectors. 20- Identification of leadership development methods for various contexts 21- Introduction 22- Financial information: The need for financial information, its purpose, limitations, and stakeholders interested in the information. 23- Accounting arrangements and conventions: The accounting frameworks and regulations used by organizations. 24- Principles and standards: The principles and standards used to produce accounting and financial information. 25- Published financial information: The uses of published financial information. 26- Management accounting practices: How organizations use management accounting practices. 27- Financial commentary: The interpretation and analysis of published financial information. 28- Main items commented on: The key elements that are discussed in financial commentary. 29- Trends in accounting information: Identifying trends in published accounting information. 30- Introduction 31- Research and analysis of issues related to organizational change: Identifying and analyzing the impact of change on the organization's resources, explain. 32- Stakeholder involvement in planning and supporting change: Providing reasons and recommendations for a team approach to managing change, considering. 33- Planning the implementation and evaluation of a change process: Producing plans to prepare the organization for change and support implementation. 34- Introduction 35- Business processes and their importance in achieving business goals and objectives: Understanding the different functions within an organization. 36- Mapping organizational processes: Reviewing and analyzing the methods and approaches used to map out the various processes within an organization. 37- The impact of business goals and objectives on operations: Exploring how the mission, aims, and objectives of an organization influence its structure. 38- Approaches to goal setting: Analyzing different approaches to setting goals for organizations and understanding their effectiveness. 39- Setting SMART objectives: Learning how to set specific, measurable, achievable, relevant, and time-bound objectives to ensure clarity and focus. 40- Developing operational plans: Creating plans that support the achievement of organizational goals and objectives. 41- Using SMART objectives in operational planning: Incorporating SMART objectives into the development and implementation of operational plans. 42- Monitoring and controlling plans: Establishing systems to monitor and control the progress of operational plans and ensure that objectives are being met. 43- Introduction 44- Team characteristics: Identifying the attributes of a successful team. 45- Theoretical models and approaches: Reviewing different models and approaches used to evaluate teams. 46- Motivational factors: Assessing the factors that affect team motivation. 47- Setting team objectives: Identifying different approaches to setting objectives for teams. 48- Monitoring and evaluating team performance: Evaluating methods for monitoring and evaluating team performance. 49- Recommendations for improving team performance: Producing recommendations on how to improve team performance. 50- Introduction 51- Factors influencing business: Understand different approaches to analyzing macro and micro environments and identify external factors and trends affecting business. 52- Responses to external factors: Recommend strategies to respond to external factors and trends in order to positively impact business performance. 53- Integrated approach to business development: Identify organizational changes to counteract negative environmental factors and use case examples. 54- Introduction 55- Review relevant issues: Analyze stakeholder needs and expectations for different business cases and research relevant information. 56- Explore decision-making approaches: Evaluate processes for obtaining information, make decisions based on gained information, and provide justification. 57- Recommend approaches to improve decision making: Plan, communicate, and oversee new approaches, and develop measures to evaluate the effectiveness. 58- Introduction 59- Role of planning in developing new business streams: Understand the importance of planning in business development and how it contributes. 60- TOWS matrix and response identification: Learn how to use the TOWS matrix to identify appropriate responses to future opportunities or threats. 61- Business planning links: Recognize the connections between marketing, finance, HR, and operations in the business planning process. 62- Research into demand and market potential: Conduct thorough research to assess market demand and potential for a new business venture. 63- Opportunities matrix and strategy development: Create an opportunities matrix to support the development of strategies and responses to external threats. 64- Primary and secondary research for opportunity sizing: Utilize both primary and secondary research methods to determine the size of a potential opportunity. 65- Tangible and intangible resources for development strategy: Identify existing and required resources, both tangible and intangible, to support. 66- Business model development: Develop a comprehensive business model that aligns with the chosen development strategy. 67- Sales measures and key success factors: Define sales measures and key success factors to track progress and evaluate the effectiveness of the business. 68- Pitch preparation and delivery: Prepare and deliver a persuasive pitch to raise support and finance for the development strategy. 69- Feedback incorporation and improvement: Gather feedback on the development strategy and make necessary improvements based on the received feedback. 70- Introduction 71- Examine growth options and resource implications: Understand the differences between strategy and a plan, explore different approaches to business . 72- Develop an appreciation of different business models: Analyze different business models and their revenue streams, identify ways to measure business. 73- Evaluate environmental scanning and growth options analysis: Use environmental scanning to identify business opportunities, analyze successful business. 74- Introduction 75- Different ways of dealing with customers: Analyze customer behavior and identify patterns and differences in approach. 76- Customer segmentation: Identify target groups and segment customers. 77- Customer retention skills and practices: Appraise CRM and customer relationship marketing activities, explain and provide examples of customer retention. 78- Customer-centered organizations: Research customer-centered organizations across different industries and evaluate their approaches, and create recommendations. 79- Introduction 80- Review organisations risk tolerance in different environments: Identify and evaluate different business environments and their associated risks. 81- Develop skills to identify and assess the risk profiles of organisations: Produce a risk profile for an organisation. 82- Investigate how innovation can be used to reduce risk aversion in growing organisations: Analyse the possible risks of innovation in an organisation.